Refund policy

Return & Refund Policy

Last updated: August 20, 2026

At ForceFloat, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

1. Returns

You may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with all original accessories, packaging, and components where reasonably possible.

  • The product must not have been damaged through misuse, improper storage, modification, or failure to follow the product instructions.

To start a return, please contact us at [YOUR SUPPORT EMAIL] and include your order number and a description of the reason for your return.

We will provide you with return instructions if your return request is approved.

2. EU Consumers – Statutory Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, you must clearly inform us of your decision to withdraw before the 14-day period expires.

After notifying us, you must return the goods without undue delay and, in any event, within 14 days after communicating your withdrawal.

The product should be handled only as much as necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the product.

Unless otherwise stated or required by applicable law, the direct cost of returning the product is the customer's responsibility.

Nothing in this policy limits any mandatory consumer rights that apply under applicable EU or national law.

3. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

For EU consumers exercising the statutory right of withdrawal, we will refund the payments received from you, including the standard delivery costs charged for the original shipment, as required by applicable law. If you selected a more expensive delivery option than our standard delivery option, the additional cost may not be refundable where permitted by law.

Refunds are normally processed within 5–10 business days after approval. The time it takes for the refund to appear in your account may depend on your payment provider.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at [YOUR SUPPORT EMAIL] with:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the issue

  • Photographs of the packaging, where relevant

We will review the issue and, where appropriate, offer a replacement, repair, refund, or other appropriate solution in accordance with applicable law.

EU consumers retain their mandatory statutory rights relating to defective or non-conforming goods.

5. Non-Returnable Situations

Returns may be refused where a product has been:

  • Used beyond what is reasonably necessary for inspection

  • Damaged through misuse or improper handling

  • Modified or repaired without our authorization

  • Damaged because the product instructions or safety instructions were not followed

These exclusions do not affect mandatory consumer rights that cannot legally be excluded.

6. Return Address

Returns must only be sent to the return address provided by ForceFloat after your return request has been approved.

Please do not send products to the address shown on your original shipping label unless specifically instructed to do so.

7. Contact

For questions regarding returns or refunds, please contact:

ForceFloat
Email: [YOUR SUPPORT EMAIL]
Website: https://forcefloat.com